The Company fosters a strong organizational culture rooted in leadership by example, open communication, a results-oriented mindset, empowerment, and employee engagement, while treating employees with sincerity and integrity, guided by principles of morality and ethics, and nurturing a workplace that feels like one family.

In today’s highly competitive healthcare industry, medical professionals and employees are a key driver of competitive advantage and sustainable organizational growth. The Company therefore places great importance on the well-being and quality of life of its employees. Accordingly, the Company has established fair and appropriate compensation and welfare policies for employees and their families to ensure an adequate standard of living, including cost-of-living allowances, a provident fund, free inpatient medical treatment, discounts for family members, and financial assistance for funeral expenses for employees and their family members, among others.

In addition, employee welfare programs include:

• Scholarships for employees’ children;

• Annual New Year celebrations; and

• Other employee welfare benefits.

The Company has established a Development and Training Department to oversee training for its employees. In this regard, the department is tasked with establishing training plans by determining the training needs of its employees and then finding external courses to meet the employees’ objectives and work nature. Moreover, satisfaction assessments and feedback are also conducted to collect data and used in making further improvements. In 2024, the Company has organized the following training programs:

• Preliminary training before starting work.

• Training to enhance performance according to training needs.

• Training to support progress.

• Mandatory training according to the organization’s standards/policy.