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Driving the Business throughSustainability

The company is committed to driving a culture of sustainability across all business operations. It has established policies and sustainability management goals to serve as a framework for governance, ensuring alignment with business direction, corporate strategy, legal requirements, and relevant regulations. The company integrates sustainability into three key dimensions: Environmental (E), Social (S), and Economic & Governance (G). The company operates with integrity, transparency, and fairness under the principles of good corporate governance. It fosters innovation in products and services while recognizing the importance of promoting healthcare accessibility and reducing disparities in healthcare services. Additionally, the company is dedicated to delivering value across the entire supply chain, contributing to society, and enhancing environmental management. Furthermore, the company aligns its policies with the United Nations Sustainable Development Goals (SDGs) to ensure that its sustainability initiatives contribute to long-term global development objectives.

Sustainability at Vibhavadi Hospital Sustainability at Vibhavadi Hospital

Highlights

Impact Management
Stakeholders in the Business Value Chain

<span>Impact Management</span></br> Stakeholders in the Business Value Chain

Stakeholder Analysis

Participation Channels
  • shareholders’ meeting Investors relations Website/E-mail/ Opportunity Day Website / E-mail และ social media
Expectations
  • Providing quality medical care under professional standards.
  • There is oversight of good governance, including anti-corruption,
  • Providing services with care and a service mind.
  • Reasonable service rates.
  • Safety within the hospital’s premises and environment.
  • Customer confidential information protection
Equal treatment practices.
Activities
  • Develop the hospital into a tertiary hospital with an Excellence Center level.
  • Bring in Smart Service/Smart Operation/Smart Hospital systems to support the hospital’s operations.
  • Efficient procurement of medical equipment ensures.
  • Human rights
  • Compliance.

 

Participation Channels
  • Conduct meetings with employees at various levels.
  • Conduct satisfaction surveys and employee engagement.
  • Provide whistleblowing channels to support filing complaints
Expectations
  • Provide appropriate welfare and remuneration, and good quality of life
  • Provide a safe working environment, opportunities for advancement and work security.
  • Good working environment
  • Employee Potential Development
  • Equitable Treatment, Non-Discrimination
Activities
  • Provide welfare and remunerations that is compatible with businesses of the same type.
  • Provide a clearly defined career path.
  • Promote training, both inside and outside the organization, by stating the number of training hours in the work unit’s KPIs.
  • Human Rights
  • Occupational Health and Safety
Participation Channels
  • shareholders’ meeting
  • Investors relations
  • Website / E-mail Opportunity Day
Expectations
  • Good returns on investment, transparent and verifiable management practices.
  • There is oversight of good governance, including anti-corruption, transparency, and accountability.
  • Accurate, complete, and timely disclosure of information.
Activities
  • Compliance with good corporate governance principles.
  • Develop communication with shareholders and investors.
  • Risk management and business continuity management
Participation Channels
  • Website / E-mail / Telephone.
  • Meeting
Expectations
  • Equal treatment without discrimination
  • Business operations conducted with integrity, fairness, and transparency
  • Cooperation in business development
Activities
  • Conduct business ethically.
  • Provide cooperation to oppose corruption.
Participation Channels
  • Business cooperation
  • Product and service development.
Expectations
  • Return on investments.
Activities
  • Disclosure of business-related information.
Participation Channels
  • Website / Social Media
  • Organize meetings to receive comments and feedback.
  • Events
Expectations
  • Assisting and caring for society.
  • Building networks to collaboratively develop communities and societies
  • Improving the quality of life in communities and societies.
Activities
  • Carry out CSR activities on a regular basis.
  • Provide basic life support and resuscitation training.
Participation Channels
  • Website / Social Media
  • Business Visit
  • Attendance
Expectations
  • Compliance with terms
  • Risk Management
Activities
  • Business Ethics
  • Risk Management and Continuity Management.
  • Economic Value Creation
Participation Channels
  • Reports/meeting invitation
  • Reports / Attendance Letters / Events
Expectations
  • Comply with related regulations and laws supporting government activities.
  • Transparent disclosure of information
  • Supporting activities
Activities
  • Comply with relevant laws and regulations.
  • Cooperation in CSR activities.
Participation Channels
  • Collaborating as a network.
  • Organizing joint meetings among relevant.
Expectations
  • Fair competition
  • Compliance
Activities
  • Corporate Governance.
  • Business Ethics
  • Fighting against corruption.

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Participation Channels
  • Press release/news announcement. ส่วนร่วม
  • Special interview.
Expectations
  • Reciving complete, accurate, and timely information.
  • Truthful news information disclosure.
  • Good media practices.
Activities
  • Corporate Governance.
  • Fighting against corruption.
  • Participating in community and social activities.

Stakeholder Analysis in the Business Value Chain

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Assessment of Material Issues Related
Sustainable Development

In 2024, the Company reviewed sustainability issues relevant to its business, based on the principle of stakeholder engagement and in alignment with internationally recognized sustainable development frameworks, with reference to the GRI Standards 2021. The assessment process incorporated inputs from stakeholders and industry trends to prioritize key issues and develop a Materiality Matrix. The review identified 13 material issues with significant implications for the Company and its stakeholders, which were subsequently used to formulate the Company’s sustainability strategies and objectives going forward.
 

Review of Material Sustainability Issues

Review of Issues
Sustainability Materiality

Engagement of Internal Stakeholders

Engagement of
Internal Stakeholders

Engagement of External Stakeholders

Engagement of
External Stakeholders

Prioritization of Material Issues

Prioritization of
Material Issues

Rationale

Rationale

<span>Assessment of Material Issues Related</span></br> Sustainable Development

Economic

G1    Quality of medical and health services

G2    Corporate Governance

G3    Innovation and Technology

 

Social

S1   Development of human resource

S2    Respect for human rights, Equality, and Labor practices

S3    Occupational  Health, Safety, and work life balance

S4    Community engagement (medical services and community education)

 

Environment

E1    Garbage and waste management

E2    Consumption of electrical energy

E3   Water and wastewater management

E4    Greenhouse gas management

 

 

 

Assessment of Material Issues for Sustainable Development

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Targets and ApproachDevelopment Sustainability

Key Issues
  • Quality of medical and healthcare services
  • Corporate governance

  • Development of innovation and technology

Management Approach
  • The Company is committed to continuously enhancing the quality of medical treatment and healthcare services provided to service users, with a focus on excellence. 
  • The Company regularly assesses the satisfaction of medical and healthcare service users and analyzes the results to improve and enhance the efficiency and effectiveness of its services.
  • The Company procures modern medical equipment to enable more accurate and effective diagnosis and treatment.
  • The Company places importance on environmental sustainability and the safety of service users by utilizing environmentally friendly and safe materials in the construction of patient rooms.
  • The Company continuously develops the knowledge and capabilities of medical personnel and nursing staff to enhance the effectiveness of medical treatment and service delivery.
  • The Company is committed to acquiring and utilizing advanced medical equipment and instruments in its services and treatments to ensure safety and treatment efficiency.
  • The Company adopts technology to enhance convenience for service users.
Targets
  • Service user satisfaction rate exceeding 95%
  • Corporate governance assessment rated at the “Excellent” level
  • Zero complaints related to corruption

Key Issues
  • Human capital development
  • Respect for human rights, equality, and labor practices
  • Occupational health, safety, and working environment

  • Community engagement 

Management Approach
  • The Company promotes continuous capability development for all personnel, including physicians, nurses, and all employees.
  • The Company provides both internal and external training programs.
  • Management is conducted based on principles of integrity and ethics, fostering a family-like organizational culture.
  • The Company has policies on remuneration and benefits for employees and their families, together with annual performance evaluations, to strengthen employee engagement and commitment.
  • Employee engagement with the organization is regularly assessed.
  • The Company has established a human rights policy to ensure that directors, executives, and all employees uphold and respect human rights principles, and to promote equal and fair treatment of employees, customers, suppliers, contractors, communities, society, and the environment surrounding the Hospital.
  • The Company has provided channels for lodging complaints in cases of human rights violations.
  • The Company has established a corporate social responsibility unit to coordinate with relevant agencies and organizations in providing free health check-ups, basic first aid knowledge, and other social activities.
  • The Company places importance on occupational health, safety, and the working environment, and implements measures to reduce and control risks throughout all work processes.
Targets
  • Employees receive no less than 8 hours of training per person per year
  • Employee engagement level exceeding 70%
  • No complaints related to human rights violations
  • No complaints from the community
  • Zero work-related accidents

Key Issues
  • Human capital development
  • Respect for human rights, equality, and labor practices
  • Occupational health, safety, and working environment

  • Community engagement  

Management Approach
  • The Company promotes continuous capability development for all personnel, including physicians, nurses, and all employees.
  • The Company provides both internal and external training programs.
  • Management is conducted based on principles of integrity and ethics, fostering a family-like organizational culture.
  • The Company has policies on remuneration and benefits for employees and their families, together with annual performance evaluations, to strengthen employee engagement and commitment.
  • Employee engagement with the organization is regularly assessed.
  • The Company has established a human rights policy to ensure that directors, executives, and all employees uphold and respect human rights principles, and to promote equal and fair treatment of employees, customers, suppliers, contractors, communities, society, and the environment surrounding the Hospital.
  • The Company has provided channels for lodging complaints in cases of human rights violations.
  • The Company has established a corporate social responsibility unit to coordinate with relevant agencies and organizations in providing free health check-ups, basic first aid knowledge, and other social activities.
  • The Company places importance on occupational health, safety, and the working environment, and implements measures to reduce and control risks throughout all work processes.
Targets
  • Employees receive no less than 8 hours of training per person per year
  • Employee engagement level exceeding 70%
  • No complaints related to human rights violations
  • No complaints from the community
  • Zero work-related accidents

The Company’s Sustainability Goals and Development Approach

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Overview of Operational PerformanceVibhavadi’s Sustainability Performance

Corporate Governance and Economic

Total Revenues 6,578.27 million baht

Total Revenues

6,578.27 million baht

Profit attributable to Owners of the Parent 468.49 million baht

Profit attributable to Owners of the Parent

468.49 million baht

Dividend per share 0.050 baht per share

Dividend per share

0.050 baht per share

EBITDA 1,317.86 million baht

EBITDA

1,317.86 million baht

Subsequently to profit or loss 149.79 million baht

Subsequently to profit or loss

149.79 million baht

Personnel-related expenses 127.43 million baht

Personnel-related expenses

127.43 million baht

Management's endorsement of the anti-corruption policy 100%

Management's endorsement of the anti-corruption policy

100%

ผู้บริหารตอบรับ จรรยาบรรณธุรกิจ 100 %

ผู้บริหารตอบรับ จรรยาบรรณธุรกิจ

100 %

การประเมินคู้ค้า 100%

การประเมินคู้ค้า

100%

Management of the local (Thailand) procurement supply chain

Management of the local (Thailand) procurement supply chain

Measurement of customer satisfaction rate HAPPY 97%

Measurement of customer satisfaction rate

HAPPY 97%

Number of Beds

2,323 Beds

Patient Capacity

27,480 Patients per day

Examination Room

684 Room

Social

Number of employees 1,309 Person

Number of employees

1,309 Person

Man

13.60%

Female

86.40%

Average training hours per employee 13 Hours/person/ year

Average training hours per employee

13 Hours/person/ year

  • The company organized a total of 185 internal and external training courses.

  • A total of 2,235 employees received training, averaging 13 hours per person per year.

  • The expenses for employee development amounted to 1,324,752 Baht.

Human rights violations throughout the value chain 0 %

Human rights violations throughout the value chain

0 %

Work-related fatalities 0 %

Work-related fatalities

0 %

Community complaints 0 %

Community complaints

0 %

โรงพยาบาลที่รับประกันสังคม No

โรงพยาบาลที่รับประกันสังคม

No

Environment

Greenhouse gas (GHG) emissions 2,192,945 Kg CO₂e

Greenhouse gas (GHG) emissions

2,192,945 Kg CO₂e

Proportion of greenhouse gas emissions categorized Scope

Scope 1

25.32%

Scope 1

49.40%

Scope 1

20.71%

Scope Other

4.57%
Total Electricity Consumption in Operations 13,998,883 kWh

Total Electricity Consumption in Operations

13,998,883 kWh

Energy Consumption per Revenue

3,842

kWh/MB

Total Electricity Consumption in Operations 13,998,883 kWh

Total Electricity Consumption in Operations

13,998,883 kWh

Energy Consumption per Revenue

3,842

kWh/MB

Total Oil and Fuel Consumption 25,576.72 Liters

Total Oil and Fuel Consumption

25,576.72 Liters

Energy Consumption per Revenue

7.02 Liters/MB

Water Withdrawal from Various Sources <span>(Water from Production Processes, Groundwater, and Tap Water)</span> 204,012 Cubic Meters

Water Withdrawal from Various Sources (Water from Production Processes, Groundwater, and Tap Water)

204,012 Cubic Meters

ปริมาณการนำน้ำมาใช้ต่อรายได้

56

m³/MB

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