The company is committed to driving a culture of sustainability across all business operations. It has established policies and sustainability management goals to serve as a framework for governance, ensuring alignment with business direction, corporate strategy, legal requirements, and relevant regulations. The company integrates sustainability into three key dimensions: Environmental (E), Social (S), and Economic & Governance (G). The company operates with integrity, transparency, and fairness under the principles of good corporate governance. It fosters innovation in products and services while recognizing the importance of promoting healthcare accessibility and reducing disparities in healthcare services. Additionally, the company is dedicated to delivering value across the entire supply chain, contributing to society, and enhancing environmental management. Furthermore, the company aligns its policies with the United Nations Sustainable Development Goals (SDGs) to ensure that its sustainability initiatives contribute to long-term global development objectives.
Sustainability Management Policy
In 2025, the Company conducted a comprehensive review of key risks and opportunities, taking into account the expectations and concerns of all stakeholder groups associated with operations across each activity within the value chain. This review also considered industry direction, sustainability trends, emerging risks, and significant global developments.
Adopting a holistic approach, the Company assessed both internal and external factors that may generate positive and negative impacts on the economy, society, and the environment, including human rights implications affecting the Company and its stakeholders.
This process was carried out in alignment with the principles of the Global Reporting Initiative (GRI Standards) and the United Nations Sustainable Development Goals (SDGs). The identified issues were subsequently prioritized through the Company’s sustainability management framework.
The outcomes of this process will be regularly communicated and reported to the Corporate Governance and Sustainability Committee, and subsequently presented to the Board of Directors for oversight and guidance.
G1 Quality of Healthcare and Medical Services
G2 Corporate Governance
G3 Innovation and Technology Development
G4 Data Privacy and Confidentiality
G5 Supply Chain Management
G6 Sustainable Partnerships
S1 Human Capital Development
S2 Respect for Human Rights, Equality, and Fair Labor Practices
S3 Occupational Health, Safety, and Work Environment
S4 Community Engagement
E1 Garbage and Waste Management
E2 Energy Consumption
E3 Water and Wastewater Management
E4 Greenhouse Gas Management
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| Management Approach and Performance Outcomes | 1. Quality of Healthcare and Medical Services
Performance in 2025
2. Corporate Governance
Performance in 2025 Corporate Governance
Anti-Corruption
In 2025, the Company received one whistleblowing report regarding non-compliance with company regulations. A formal investigation committee was appointed, and the case was resolved in accordance with the Company’s disciplinary procedures. ![]()
3. Innovation and Technology Development The Company continuously invests in innovation and advanced medical technologies to enhance treatment outcomes and service quality.
4. Data Privacy and Confidentiality The Company has appointed a Data Protection Officer (DPO) responsible for overseeing the collection, storage, and protection of personal data of patients and service users. Personal Data Complaint Channels Performance in 2025 The Company recorded zero cases of data breaches or complaints related to personal data leakage. 5. Supply Chain Management The Company operates in accordance with good corporate governance principles while considering all stakeholders and promoting sustainable supply chain practices. Performance in 2025
In 2025, the Company recorded zero cases of ethical, legal, or corruption violations within the supply chain. 6. Sustainable Partnerships The Company places strong emphasis on building and maintaining relationships with business partners, recognizing their critical role in supporting operations and enhancing the quality of healthcare services. Performance in 2025 The Company held regular monthly meetings with subsidiaries, affiliates, and business partners to discuss future business directions and collaborative initiatives. These include knowledge-sharing programs, medical support initiatives, and sustainability efforts covering environmental, social, and community aspects. | |||||||||||||||
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| Management Approach and Performance Outcomes | Human Capital Development and Employee Training
Performance in 2025
To support this, the Company has established fair and competitive compensation and benefits policies for employees and their families, ensuring adequacy for cost of living. These include cost-of-living allowances, provident fund contributions, inpatient medical treatment benefits at no cost, family healthcare discounts, funeral assistance, recreational activities, and various family-oriented welfare programs.
Performance in 2025 Occupational Health, Safety, and Work Environment The Company is committed to ensuring a safe and healthy working environment through comprehensive occupational health and safety programs. Occupational Health Initiatives
Workplace Safety and Environment Measures
The General Administration Department is responsible for monitoring and reporting on occupational health, safety, and environmental performance, with regular monthly reporting to the Executive Committee. The department also oversees ongoing environmental management within the Company’s operations.
Note: There were zero work-related fatalities during the reporting period. The Company remains committed to maintaining a safe workplace, with continuous monitoring and preventive measures to minimize occupational risks and ensure zero lost-time injuries across both employees and contractors. Health Program
Workplace Safety and Environment Performance in 2025
In 2025, the Company was honored with the Building Safety Award 2025 (25-Year Building Category) at the Silver Level, presented by the Department of Public Works and Town & Country Planning.
In addition, the Company organizes initiatives to enhance public access to health assessments and promote appropriate self-care practices. Medical knowledge and healthcare education are delivered by experienced medical professionals to the general public, government agencies, patients, and their families through both on-site and online platforms. Further details of activities are available on the Company’s website: Community Engagement Activities in 2025
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| Management Approach and Performance Outcomes | Waste and Waste Management Effective waste and waste management is a critical aspect of healthcare operations. The Hospital has established a Waste Management Committee to ensure efficient, timely, and compliant handling and disposal of waste. This includes systematic monitoring of waste segregation, storage, collection, handling, transportation, and disposal processes. Management Approach
In addition, infectious and hazardous waste is treated using high-temperature incineration, with operating temperatures not lower than 760°C and 1,000°C, in compliance with the Ministerial Regulation on the Disposal of Infectious Waste B.E. 2545 (2002) issued by the Ministry of Public Health, and the Bangkok Metropolitan Administration Regulation on Waste and Sewage Management for Buildings and Healthcare Facilities B.E. 2545 (2002). Performance in 2025 ![]() In 2025, the average amount of infectious waste per inpatient day was 10.02 kilograms, representing a decrease of 0.16 kilograms per day compared to 10.18 kilograms per day in 2024. The reduction was primarily attributed to a decrease in the number of patients during the year, resulting in a corresponding decline in total waste generation. The Hospital generated a total of 59,119 kilograms of recyclable waste, which was transferred to certified recycling partners for proper processing. Revenue from the sale of recyclable materials amounted to THB 143,817, which has been allocated to support environmental and social initiatives in 2026. Energy Consumption The Company has been actively implementing energy efficiency measures since 1998, as reflected by its recognition through the Outstanding Energy Conservation Building Award from the Department of Energy Development and Promotion, Ministry of Science, Technology and Environment. The Company continues to prioritize energy management as a key operational focus. Key Energy Efficiency Measures in 2025
These three on-peak energy reduction measures have been continuously implemented since 2023. In addition, the Company actively promotes energy-saving awareness among employees, encouraging the practice of turning off lights and electrical equipment when not in use. ![]() In 2025, the Hospital recorded total electricity consumption of 10,487,000 kWh, representing a reduction of 1,192,000 kWh compared to 11,679,000 kWh in 2024. This decrease was primarily attributed to a lower bed occupancy rate, resulting in reduced overall energy demand. In addition, the Hospital has implemented various initiatives and management approaches to reduce electricity consumption, including promoting employee awareness on energy conservation, encouraging the shutdown of unnecessary lighting and equipment, utilizing energy-efficient lighting systems, optimizing air-conditioning temperature settings, and installing solar panels as a renewable energy source. Furthermore, the Company has established dedicated teams responsible for the maintenance and optimization of electrical systems to ensure efficient operation and energy savings. The management also places strong emphasis on the adoption of renewable energy, including the installation of solar panels across five buildings, contributing to on-site electricity generation as follows:
Water and Wastewater Management Wastewater Management All wastewater is discharged into the Bangkok Metropolitan Administration’s closed sewer system and treated at the Din Daeng centralized wastewater treatment facility. The system design and installation have been reviewed and approved by Bangkok Metropolitan Administration officials. In addition, relevant hospital departments have participated in site visits and ongoing monitoring of the treatment system. Monthly follow-ups are conducted through official reports obtained from the Bangkok Metropolitan Administration, significantly reducing the risk of wastewater treatment system failure. Water Consumption Reduction In addition, awareness campaigns are conducted through signage and internal communication to encourage water conservation among patients, visitors, and staff. Performance in 2025 ![]() In 2025, the Hospital’s total water consumption decreased by 13,182 cubic meters compared to 2024. However, when measured as water consumption per patient day, the figure slightly increased to 1.94 cubic meters, representing a 2.11% increase from 1.90 cubic meters in 2024. Based on these results, the Company will continue to implement and enhance water management strategies to ensure that water consumption aligns with its established targets. Greenhouse Gas Management The Company has initiated a systematic approach to measuring greenhouse gas (GHG) emissions by establishing a dedicated working team responsible for data collection and identifying initiatives to reduce emissions across its operations. In early 2025, the Company participated in a pilot program for the Organizational Carbon Footprint Platform, organized by the Thailand Greenhouse Gas Management Organization (Public Organization), as part of its commitment toward achieving Net Zero emissions. Performance in 2025 The Company has measured its greenhouse gas emissions across all scopes, including:
The results are as follows: ![]() Based on the Company’s performance in 2025, greenhouse gas (GHG) emissions were reduced by 13.05% compared to 2024, significantly exceeding the short-term target of a 2% reduction, as detailed in the table above. The Company remains committed to continuously improving its operational processes to achieve its long-term sustainability goals. In addition, the Company participated in the “Care the Bear” initiative, which focuses on promoting behavioral changes within organizations to reduce GHG emissions from events and activities. In 2025, the Company successfully reduced paper usage in its activities, contributing to a measurable reduction in greenhouse gas emissions, as detailed below: ![]()
In 2025, the Company was rated “A” in the SET ESG Ratings by the Stock Exchange of Thailand, reflecting its strong commitment to sustainable business practices. This achievement demonstrates continuous improvement from the “BBB” rating in 2024, and underscores the Company’s dedication to further enhancing its sustainability performance toward higher levels in the future. | |||||||||||||||||||
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Employment of persons with disabilities: 6 employees (0.44%)
Employment of elderly persons: 18 employees (1.32%)
The company organized a total of 230 internal and external training courses.
A total of 4,058 employees received training, averaging 17.61 hours per person per year.
The expenses for employee development amounted to 2,402,400 Baht.
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