Supply Chain Management

The Company conducts its business in accordance with good corporate governance principles, taking into consideration all stakeholders while promoting the development of a sustainable supply chain.

The Company has established and communicated a Supplier Code of Conduct, with the expectation that all business partners adhere to ethical business practices, comply with applicable laws, and demonstrate responsibility toward environmental and social aspects.

This includes standards related to labor and human rights, environmental management, occupational health and safety, business ethics, and anti-corruption.

Performance

1. 100% of suppliers were assessed in accordance with the Company’s criteria, which incorporate environmental, social, and governance (ESG) considerations
2. Anti-corruption policies and guidelines were communicated to subsidiaries and business partners, with formal acknowledgment obtained
3. Conducted annual supplier site visits, totaling 10 suppliers in 2025
4. Held monthly meetings with business partners to exchange business insights and promote sustainable growth

In 2025, the Company recorded zero cases of ethical, legal, or corruption violations within the supply chain.

Data Privacy and Confidentiality

The Company has appointed a Data Protection Officer (DPO) responsible for overseeing the collection, storage, and protection of personal data of individuals receiving services at Vibhavadi Hospital.

The Company is committed to ensuring that personal data is managed securely and in compliance with applicable data protection regulations, safeguarding the privacy and rights of all stakeholders.

Personal Data Complaint Channels

Information Technology Center, Vibhavadi Hospital
51/3 Ngamwongwan Road, Lat Yao, Chatuchak
Bangkok 10900, Thailand
Tel: +66 2 058 1111
E-mail : dpo@vibhavadi.co.th

Performance
       In 2025, the Company recorded zero complaints related to data breaches or data leakage.

Quality of Medical and Healthcare Services

The quality of medical and healthcare services is a key factor in creating long-term value for the organization. The company is committed to continuously improving the quality of treatment and healthcare services with excellence, ensuring that patients achieve good health and can live happily. Therefore, patient satisfaction is an important indicator used to measure the quality of medical and healthcare services.

In 2025, the company continued to focus on improving the quality of medical and healthcare services to elevate treatment standards and enhance patient experience. Emphasis was placed on treatment quality, patient safety, convenience, and service development that meets the needs of patients and their families. As a result, the hospital consistently achieved high patient satisfaction ratings. Key initiatives include:

Development of Patient Rooms and Facilities

With over 40 years of hospital operations, the company has continuously improved patient rooms and service centers to meet high standards—clean, comfortable, and safe for patients. Importance is also given to patients’ relatives by providing waiting areas and facilities.
The company prioritizes the use of safe and environmentally friendly materials, such as:

1. Patient Room Renovation
There are three types of rooms: Deluxe Single Room, Suite, and VIP Suite. These are designed to maximize comfort for patients and visitors. Environmentally friendly and safe materials are used, including E0 standard wood, which emits no or very low formaldehyde (less than 0.07 ppm).

2. Health Promotion and Occupational Health Center Renovation
Improved to enhance convenience for service users.

Improvement of Medical Service Quality and Training

The hospital continuously develops the capabilities of doctors, nurses, and medical staff through training and academic development to ensure high-quality and standardized care. Focus areas include accurate treatment based on professional standards, patient safety, and holistic care to ensure effective treatment outcomes.
The company also emphasizes knowledge development by organizing both internal and external training programs to enhance treatment efficiency and patient care quality.

Internal Training Programs

1. Insulin Administration Training – September 5, 2025
2. Health Check-up Planning – August 6, 2025
3. Exercise for Orthopedic Patients – July 30, 2025
   (All held at Meeting Room, 9th Floor, Building 4)

          External Training Programs

1. Endoscopy Nursing Training (Respiratory and Biliary Systems)
2. Eye Emergency and Trauma Care for Nurses
3. Collaboration and Sustainability in Operating Room Nursing in the Digital Era
4. Medical Devices, Digital Technology, and Information Systems for Critical Care Nurses (Batch 1)
5. Breast Cancer Screening, Care, and Management Development Program (Batch 1)

These programs are part of over 230 training courses provided to medical personnel to improve treatment efficiency and patient care quality.

Performance in 2025

Patient feedback is continuously used to improve service quality. Additionally, patient experience reviews are published on the company website:  https://www.vibhavadi.com/th/patient-stories

Corporate Governance and Business Ethics

   Corporate governance and economic performance are key pillars of sustainability that are closely monitored by stakeholders and the public. The Company has established a Corporate Governance Policy and Code of Conduct, which clearly incorporate anti-corruption measures in written form.

Strong corporate governance enables the Company to operate efficiently and achieve its strategic objectives. The Company conducts its business with a strong commitment to transparency, fairness, and ethical practices, in line with good corporate governance principles. This includes respect for human rights across all stakeholder groups, responsible supply chain management, stakeholder accountability, and effective risk management.

The Company also leverages technology to enhance data management, ensure data security, and protect personal privacy, thereby strengthening customer trust and satisfaction.

In 2025, the Company participated in the Corporate Governance Report of Thai Listed Companies 2025 (CGR), organized by the Thai Institute of Directors (IOD) with the support of the Stock Exchange of Thailand (SET). This reflects the Company’s strong commitment to good corporate governance, guided by sound governance principles, a clear vision, and sustainable management practices.

The Company emphasizes stakeholder engagement, equitable treatment of shareholders, and transparent, accountable operations.

Furthermore, the Company communicates its Corporate Governance Policy and Code of Conduct to the Board of Directors, executives, and all employees, ensuring awareness and adherence across the organization. These policies are publicly available on the Company’s website: https://www.vibhavadi.com/th/ir/corporate-governance 

Performance in 2025

The Company’s commitment to corporate governance and sustainability has been recognized through the following achievements:

1. Achieved an “Excellent” rating in the Corporate Governance Report (CGR) 2025 from the Thai Institute of Directors (IOD)
2. Selected as a constituent of the SET ESG Ratings 2025 at level “A” by the Stock Exchange of Thailand
3. Received a 5-coin rating for the 2025 Annual General Meeting (AGM) from the Thai Investors Association

The Board of Directors remains committed to upholding the highest standards of corporate governance and business ethics, while continuously enhancing practices to support sustainable growth.

Anti-Corruption

The Company conducts its business with integrity, transparency, and strong adherence to good corporate governance principles. It strictly complies with applicable laws and internal policies related to the prevention and suppression of corruption, including the prohibition of bribery and improper benefits involving both public officials and private sector entities.

The Company has established a clear organizational structure with well-defined roles, responsibilities, processes, and reporting lines across all functions. This ensures appropriate checks and balances, as well as effective internal control mechanisms.

To promote awareness, the Company regularly communicates and provides training on anti-corruption policies and practices to employees, including mandatory sessions for new hires during orientation.

The Company has formalized its Anti-Corruption Policy and Guidelines in writing and communicates them to the Board of Directors, executives, and employees, as well as to subsidiaries and business partners, who are required to acknowledge and comply with these standards. The policy is publicly available on the Company’s website:
www.vibhavadi.com/files/ir/corporate-governance/

Furthermore, the Company has demonstrated its strong commitment to combating corruption by becoming a member of Thailand’s Private Sector Collective Action Against Corruption (CAC) and successfully obtained its second certification on 30 December 2023.

The Board of Directors remains committed to continuously strengthening anti-corruption practices and ensuring transparent, accountable operations to support sustainable growth.

Performance in 2025

1. Successfully renewed CAC membership (second certification) on 30 December 2023
2. Implemented a No Gift Policy during New Year and festive seasons to promote transparency
3. Participated in the CAC “Speak Up” initiative
4. Conducted anti-corruption training for all new employees during orientation
5. Communicated anti-corruption policies to subsidiaries and business partners, with formal acknowledgment

In 2025, the Company received one whistleblowing report related to non-compliance with company regulations. A formal investigation committee was established, and the case was fully resolved in accordance with the Company’s disciplinary procedures.